Wednesday, April 19, 2006

Verizon and Stuff

Sorry we're so behind, but our internet is down at home. We tried to change providers in March and found that we had to cancel our other account first (apparently we're the first ones to ever change providers and they don't feel the need to tell you they can't take over the lines for you). So, now that that's done, we spent 1.5 hours (honest) on the phone with Verizon Monday. After speaking with 8 people (honest) to see why we still had not been connected, someone said they had a hardware issue and had bumped our service ready date--without telling us, of course. However, they assure me that they may send emails out to people who don't have service. Anyway, we should be up by Monday. Somewhere in the middle of all that, the Verizon Fiber Optic people came by the house with a really sweet deal. Now it's kind of a race to see which Verizon branch (that doesn't speak to the other one) gets us set up first. Of course, the FiOS people haven't called back yet. Surprise! There. That felt good. I'll repent later.

UPDATE: 4-20-2006
Lo and behold, we had service last night when I got home. However, the modem they send is not configured to work with a router and Verizon forces the installation of proprietary software (after i was connected, I found out how to avoid that). SO, I worked until 2 trying to configure the modem to work with our router. Verizon has instructions, but they are incomplete (They leave things out, like the password you need to log onto the modem. Fortunately, you can find it through Google). But it still isn't working. Once you re-configure it, it cannot be hooked directly to the computer, so if the router setup isn't working (and it isn't), then you can't get online to do more research. You have to reset the modem and then reconnect everything. Not fun. I gave up and will begin again tonight. I'll probably have to reset my router and lose my encrypted connection to my laptop. Oh well. The good thing is it's a lot faster than they actually promise--a nice bonus since they force you through the beginner's installation and don't allow an express install (unless you think to Google it and find out about the online set-up which I didn't think to do).

But, I'm in a great mood and the trials of this week (not this one--the one I can't blog about) have actually been energizing and even encouraging.

5 comments:

sekondstory said...

well, we miss you guys! Tell Wendy I said hi.

Tobias said...

Great to hear since we are thinking of changing our provider to Verizon. Along with you our neighbor has had some probs as well after it was hooked up for them. We have seen the truck there a few times.

thanks for the note on Verizon.

Anonymous said...

steve, what's your email address?

*tamar

Hankinstien said...

If there's one thing I've learned in life, it's that Verizon sucks like a broken airlock.

Wow, what a nerdy metaphor.

deersnake said...

Comcast is the worst. Wait a second, maybe they stink.

This is good to know, I was beginning to think you had hooked up with Elijah in an online cave somewhere!